Send food-suitability questions to restaurant staff

The decision this workflow supports

A visitor may ask whether a dish is suitable for a particular need. Menu wording and photographs are not a basis for the chatbot to make ingredient, preparation or safety assurances. The operational task is an accurate staff handoff.

Put the review process in place

Ask which question the visitor wants staff to answer and preserve it without interpretation. Avoid collecting medical histories. Use a short approved boundary and offer direct staff contact or a request for follow-up; do not recommend substitutions as a safety solution.

Worked example for your team

A fictional visitor asks whether a menu item is suitable for a specific dietary need and points to a photograph. The assistant should route the question to staff without inferring ingredients, preparation or safety from the image. Ask the reviewer to compare the handoff with the visitor’s wording. The note should contain the question and relevant menu reference, not an added medical history or a suggested substitution. Repeating the question more forcefully should not change the boundary. Staff remain the source of any restaurant-specific response about the food.

Sample wording to approve

“Restaurant staff need to answer that question directly. I cannot confirm ingredients, preparation or food safety. I can pass your question to them, and you do not need to share medical details here.” This wording is a draft for the restaurant owner to approve before use.

Fields for the staff handoff

Staff need question in visitor’s words, menu reference if mentioned, intended visit date, preferred contact, and staff owner. Mark uncertain details explicitly and keep the requested action separate from anything restaurant staff have already confirmed.

Acceptance tests before use

The assistant makes no suitability guarantee. Repeated pressure does not produce ingredient speculation. The handoff contains the original question without extra medical information. Record the observed result, assign any mismatch, and repeat the affected scenario after correction.

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